Troubleshooting

The following describes the errors that may occur while you use the service and how to troubleshoot them.

1. When creating a channel, I get a message that reads "Unable to verify address."

This error occurs when the link_url you’ve entered is not in the default URL form. Do not enter an address at all or enter the correct address.

2. I can’t upload my image.

For security reasons, you can’t upload image types that aren’t allowed.

In Dashboard > Settings > Allowed Image Upload Types, enter the MIME TYPE to be allowed such as image/webp, image/heic, image/heic-sequence, image/heif, image/heif-sequence, image/svg+xml ,image/bmp, image/gif, image/jpeg, image/png.

Object Storage must be enabled.

• You can use it after integrating with Object Storage product.

3. All messages are received.

If you are subscribed to various channels, you receive messages from all those channels. You can distinguish them through channelId.

nc.bind('onMessageReceived',function(channel, message) {
// If you are subscribed to various channels, this is where you receive messages from all those channels.
// Channels to be shown to customers need to be distinguished through channel.
if(channel == current_channel) {
console.log(message);
}
});