# External integration

## External integration <a href="#undefined" id="undefined"></a>

Integrating with external services or diverse product lines in the chat application improves user experience, and allows more functions to be provided. For example, you can integrate translation services, AI-based content recommendations, and product recommendations. The following describes how to integrate these functions with the chat application:

### External integration example <a href="#undefined" id="undefined"></a>

* Integrating with translation services: if you need multilingual support in the chat application, you can integrate translation services such as Papago Translation API. When you enter a message, the message is translated through API and the result is displayed in a chat room.
* AI-based content recommendations: AI can recommend personalized content by analyzing your chat content and behavior patterns. For example, it can recommend films or TV programs suited to your interests such as Netflix's recommendation system.
* Automated customer support: you can introduce a chatbot to handle basic customer inquiries automatically. The AI chatbot can understand your questions to provide proper answers or connect you to a human agent, if necessary.

Through this integration, the chat application can expand beyond a simple message exchange tool to a platform that integrates diverse services and provides a rich user experience.

### External integration service list <a href="#undefined" id="undefined"></a>

* Push (NPush)
* Translation (Papago)
* Analyze image
* Analyze emotion
* HyperClova X
* Object Storage