External integration

Integrating with external services or diverse product lines in the chat application improves user experience, and allows more functions to be provided. For example, you can integrate translation services, AI-based content recommendations, and product recommendations. The following describes how to integrate these functions with the chat application:

External integration example

Integrating with translation services: if you need multilingual support in the chat application, you can integrate translation services such as Papago Translation API. When you enter a message, the message is translated through API and the result is displayed in a chat room.
AI-based content recommendations: AI can recommend personalized content by analyzing your chat content and behavior patterns. For example, it can recommend films or TV programs suited to your interests such as Netflix's recommendation system.
Automated customer support: you can introduce a chatbot to handle basic customer inquiries automatically. The AI chatbot can understand your questions to provide proper answers or connect you to a human agent, if necessary.

Through this integration, the chat application can expand beyond a simple message exchange tool to a platform that integrates diverse services and provides a rich user experience.